The motors and generators supplied by Alconza are critical elements aboard vessels, or in hydroelectric and industrial plants. From its dedicated Spare Parts division, as an Original Equipment Manufacturer (OEM), they offer an end-to-end, personalised, fast and flexible solutions throughout the whole Lifecycle.
Alconza provides top level supplier original spare parts for all their equipment anywhere in the world.
With personal attention and a fast access to databases, this Service identifies exactly the elements required by the customer: OEM products, top brand commercial spare parts and as manufacturer, it is supplier of larger components, like rotors and stators as well.
Alconza pays careful attention to component obsolescence, offering the most accurate alternative available in the market to replace the original element.
Lifecycle support Spare Parts
Alconza recommends critical spare parts to be delivered with the project and/or once completed the commissioning. The aim is to avoid downtimes and related costs both during the commissioning process and in operation.
During scheduled maintenance services, our technical team replaces the necessary components and analyses with their diagnostics equipments the real state of the rest of critical components, in order to recommend “on condition”, their urgent replacement and/or during the next maintenance.
After the component analysis during the scheduled maintenance services, at times they may conclude the need to manufacture and supply larger components, like rotors, complete stators, exciters… for a fast plug & play installation and commissioning on site, always under Alconza technicians’ supervision.
In case of damage or any other reason, Alconza provides quick response to supply urgently spare parts. To request any spare parts for equipment delivered by us, you need to specify:
- Motor/Generator Serial number (visible on the machine nameplate).
- Clear description of the required elements (taking references from the manual, photos, damaged or to-be-replaced elements, etc.).
Alconza, through its Customer Service division provides customers integral and flexible solution for its whole range of generators and motors, both in the marine, hydroelectric or industrial sector, offering technical support, maintenance, spare parts and training during the Life Cycle of its products.
Alconza Customer Service is a dynamic service adapted to our customers’ needs, minimizing downtimes during preventive maintenance and acting 24/7 in reactive services, both in person or remotely. This Service complemented with the supply “on condition” of original spare parts and major components, like rotors or complete stators, to enable a “plug & play” fast installation and commissioning on site, always under the supervision of our technicians.
Formed by a team of highly experienced and qualified technicians, their priority is Customer Satisfaction and the Continuous Improvement of our products and services, with the latest diagnostics equipment and providing international and offshore coverage.
