n October 2023, during the annual preventive maintenance of the oceanographic research vessel Sir David Attenborough, Alconza technicians detected a small amount of rust on the opposite side to the non-drive end of the electric motor. This initial finding not only showed the importance of regular maintenance, but also Alconza’s ability to provide effective and preventive solutions.
Assessment and immediate action
The Alconza team recommended another inspection in six months to evaluate the evolution of the rust. This decision reflects our philosophy of continous monitoring the condition of equipment to guarantee optimum running and prolong its useful life. In April 2024, during the follow-up visit, the rust was seen to have grown, which led our technical staff to deep clean the affected area, leaving the shaft in optimum condition. This procedure not only solved the immediate problem, but also prevented possible future faults that could have affected the vessel’s operation.
The importance of preventive maintenance
The case of Sir David Attenborough underlines the importance of the scheduled preventive maintenance Alconza conducts. This maintenance is fundamental for detecting and correcting problems early, before they become serious faults. Our proactive and detailed approach ensures motors and generators work more safely and efficiently, minimising the risk of unscheduled downtime and significantly extending the equipment’s useful life.
Comprehensive support throughout the whole life cycle
At Alconza, we offer a comprehensive support service that covers the whole life cycle of electric motors and generators. This focus guarantees that our customers in the marine, hydropower and industrial sectors receive the support necessary to keep their operations running perfectly.
On-site services
Our qualified technicians provide in situ services, including assembly, commissioning, scheduled maintenance and emergency repairs. We are available 24/7, 365 days a year, to provide international cover both on- and offshore. Equipped with the latest diagnosis technology, our team ensures client satisfaction and ongoing improvement for our products and services.
Remote engineering
In addition to the on-site services, Alconza offers remote support to resolve incidents, analyse equipment performance and advise on possible improvements. We use advanced monitoring tools to evaluate parameters such as temperature and vibrations, ensuring that the equipment is working in the best possible conditions. Our technical support is also available for partnered service centres, guaranteeing high quality interventions anywhere in the world.
Commissioning
Our commissioning service is crucial to ensure the optimum performance from machines from day one. Performed by qualified technicians, this service includes the activation of the guarantee and a detailed report in the operational status of the unit. At the client’s request, we can extend the warranty, providing additional protection and long-term reassurance.
Original spare parts and quality solutions
Supply of spare parts
As an original equipment manufacturer (OEM), Alconza guarantees the supply of high-quality, genuine spare parts anywhere in the world. We offer urgent spares, recommendations for critical spares to avoid unscheduled downtime and components for scheduled maintenance. We also manufacture and supplier large components such as complete rotors and stators, facilitating a quick commissioning, under our technicians’ supervision.
Service centres
Alconza has a global network of service centres and collaborators, ensuring maximum quality for any procedure. We make assessments of state of the machines and, in the event of failure, we make the repairs locally or transport them to our service centres. This network enables us to minimise downtime and maximises our customers operating efficiency.