The technical assistance demonstrates Alconza’s commitment to offer their customers an end-to-end service
Alconza’s Customer Services is the most effective and fastest solution to any potential issues that may arise with their electric motors and generators. This service offers the demonstrated ability to provide totally reliable repairs on board of vessels. Since Alconza designs and manufactures their own electric motors and generators, this makes their engineers the most suitable individuals to provide maintenance and repair services, accommodating any vessel or project circumstances, be it on dry dock, moored, in a harbour o even during offshore operation.
Alconza technical assistance is also characterised by the provision of speedy solutions to their customers, which is critical for any shipowner. The company’s service engineers can solve any issue related to its generators or electric motors, without creating any major inconveniences in the engine room and enabling the rest of activities on board to continue seamlessly.
The Customer Services goes beyond the set-up of the affected generators and includes the inspection of any other electric motor or generator provided by Alconza, guaranteeing the inspection and repair is carried out by professionals of the manufacturing company. Alconza’s Technical Service chooses the most adequate method and always uses original components and materials in the repairs.
Shipowners that have deposited their trust in Alconza have shared their great satisfaction with the results of the Customer Services and they particularly value the short leeway required to complete the servicing, minimising the vessel inactivity period. The service can see to any issues upon shipowners request and also offers a preventive maintenance option, which provides a better way to avert possible inconveniences with the equipment.
From the moment the maintenance service team receives a call to action, their professionals will travel to the required location in the shortest possible time to determine the scope of damages and assess the most adequate solution, in order to minimise the repair time and mitigate any negative impact. In this regard, although onsite assistance is much faster, it also represents higher complexity, mostly because of the limited space in the engine rooms. In any case, Alconza is prepared to provide the service in these conditions and it is quite common to carry out the repair directly on the vessel. The optimal decision is always agreed upon with the shipowner in order to minimise the negative impact in the vessel activity.
It is critical to carry out the engineering process, the materials supply and the equipment and tools design required for the repairs always taking into account the logistics of each situation. Once the materials and equipment are supplied, a team of qualified professionals will travel to the location and carry out the required improvements in the minimum possible length of time.
Alconza’s Customer Service represents in essence the end-to-end commitment towards their clients in the marine, hydroelectric and industrial sectors, from design and manufacturing of rotating machines (electric motors and generators), to the maintenance and management of original replacement of parts for any of their products.